The Balloon Lady Company does not operate as a shop but we do offer same day balloon bouquets Tuesday-Saturday from 10:00AM-6:00PM ET. Due to the nature of our work we might be busy with an installation, traveling or busy consulting. If we are unable to answer the phone please leave a message, fill out a request a quote form or email us at calltheballoonlady@gmail.com and we will get back to you right away.
Frequently Asked Questions
What area do you service?
We are located in De Leon Springs, FL and proudly provide balloon decor for West Volusia County. Our local delivery includes: De Leon Springs, Deland, Barberville, Pierson, Astor, and some areas of Orange City. We are available to travel for events throughout Volusia County and surrounding counties.
Can I pick my balloons up from you?
No. We offer balloon bouquet deliveries and decor deliveries only.
How far in advance should I place my order?
Orders should be placed as early as possible. Event set up dates and times are first come first serve and can fill up quickly. Orders placed less than one week in advance may be subject to a rush fee (This applies to decor set up events). This is to ensure we can rush shipped products needed, rearrange our delivery schedule and pay staff to stay later or come in early to prepare your order.
What is the delivery fee?
Delivery fees depend on delivery location and if they are delivery drop off only or an event to setup.
How do I pay for my order?
Once your order is finalized and you have accepted a quote, an invoice to pay online via credit card will be sent to you. In order to secure the event dates in our schedule you must send the full payment on the invoice. If you do not fulfill the payment we will have to move on to another client in our waiting list.
What is your cancellation policy?
Once your event is booked with full payment, that time slot is reserved for you and supplies for your event are ordered. Orders canceled 2 weeks (14 days) or more prior to your event are eligible for a full refund to monies paid. Orders canceled less than 2 weeks (14 days) from the event are not eligible for cancellation, no exceptions.
How long do balloons last indoors?
Many of our air-filled balloon designs can last several days to weeks when displayed indoors! However, please be aware spaces with open doors or windows are considered outdoors, as wind, humidity, and sunlight can impact the balloons' lifespan. The longevity of your balloons will depend on the environmental conditions of the space, and we cannot guarantee a specific duration for how long they last.
How long will helium balloons float?
Helium balloons will float for 6-12 hours. Long-lasting helium balloons will float up to seven days, the same for mylar balloons. If balloons stay indoors without direct sunlight, they may last a little longer.
Do prices include removal of the decor?
Yes, when needed. Most set up are the clients to keep, but if it is an event we need to come back to, the fee is included in the price.
How long do balloons last outdoors?
Balloons used outdoors are not guaranteed to last any specific amount of time as the sun, heat, wind, rain, etc., affects the lifespan of the balloons.
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Are balloons biodegradable?
Can they be recycled?
Yes! Our latex balloons are made of natural materials and are 100% biodegradable. They biodegrade at the same rate as an oak leaf! Foil balloons, however, are NOT biodegradable but are able to be recycled. Please do NOT release any type of balloon outdoors and dispose of them properly.
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Final Sign Off Agreement
Once the balloon setup is complete, our staff will kindly request the client or their delegate to sign the Final Sign Off Agreement. This step ensures that our service aligns with the client's expectations before we conclude our work. It is essential for the client to be present at the setup location to approve the final arrangement. If the client is unable to attend, they must appoint a delegate and provide us with their information in advance.